Terms of service.

Hamilton Bark Client-Employee Negotiation Policy

At Hamilton Bark, we value the mutual trust established between our clients, our team, and our services. We ask that all communications regarding pricing, scheduling, or any modifications to our standard service offerings be conducted solely through our authorized management channels. This policy is designed to protect our employees, who are committed professionals, and to ensure the integrity and quality of the services you expect from us.

Policy Guidelines:

• Authorized Communication Only:
All pricing inquiries, adjustments, or service-related negotiations must be directed exclusively to Hamilton Bark management. No employee is empowered to negotiate changes to our standard rates or service agreements.

• Prohibition on Direct Negotiations:
Any attempt by a client to engage directly with an employee for pricing modifications or “off the books” arrangements is considered a breach of our service terms. Such direct negotiations undermine the trust that is fundamental to our client-employee relationships.

• Consequences for Breach:
Should Hamilton Bark become aware of any direct negotiations with our employees regarding service pricing or arrangements outside our established procedures, we will take immediate corrective action. This includes:

  • Issuing a full refund for any pre-paid services.

  • Terminating further service provision to the client involved.

We believe that maintaining these standards is critical to ensuring a fair and transparent service environment. By choosing Hamilton Bark, you agree to uphold this policy and help us maintain the high level of trust and professionalism that defines our community.

PET CARE SERVICE AGREEMENT

This Pet Care Service Agreement (“Agreement”) is entered into by and between:

  • Hamilton Bark (“Service Provider”)

  • [Client Name] (“Client”)

1. Scope of Services

1.1 Services Provided

  • The Service Provider agrees to provide pet care services, which may include but are not limited to: dog walking, feeding, home visits, and, if necessary, arranging or transporting the pet to a veterinary clinic.

  • The Client acknowledges that these services are provided based on the information the Client provides about their pet(s).

1.2 Best Efforts (No Guarantees)

  • The Service Provider will use reasonable care and diligence in performing services. However, no guarantee can be made that the pet will not experience illness, injury, or other unforeseen issues (e.g., ingesting foreign objects, accidents, or contact with other animals).

2. Client Responsibilities

2.1 Accurate Information

  • The Client agrees to provide accurate and current details about the pet’s health, temperament, and any special care needs.

  • The Client must inform the Service Provider of any known risks, such as allergies, pre-existing medical conditions, or behavioral concerns.

2.2 Emergency Contact & Veterinary Info

  • The Client shall provide up-to-date emergency contact information and the pet’s regular veterinarian contact details.

  • In the event of an emergency, the Client authorizes the Service Provider to facilitate contact with a veterinary professional, but the Client remains responsible for communicating with and paying the veterinary clinic directly.

2.3 Payment for Services

  • Payment for the Service Provider’s routine services (e.g., walks, home visits) is managed through [your app/platform].

  • The Client may be required to reimburse the Service Provider for out-of-pocket expenses unrelated to veterinary bills, such as Uber or taxi costs if the Service Provider pays for the transport on behalf of the Client’s pet.

3. Assumption of Risk and Release of Liability

3.1 Risks Inherent in Pet Care

  • The Client acknowledges that there are inherent risks in pet care (e.g., illness, injury, escape, or damage caused by the pet).

3.2 No Financial Responsibility for Vet Bills

  • The Client understands and agrees that the Service Provider will not assume financial responsibility for any veterinary bills. If a pet requires veterinary care, the clinic will contact the Client directly for authorization and payment.

  • The Service Provider will not pay any veterinary bills on the Client’s behalf.

3.3 Release of Liability

  • Except in cases of the Service Provider’s gross negligence or willful misconduct, the Client releases the Service Provider (and its employees, agents, or contractors) from all liability arising from or connected with services provided under this Agreement.

4. Emergencies and Veterinary Care

4.1 Authorization to Seek Vet Care

  • If the Service Provider believes, in good faith, that the pet needs immediate veterinary attention, the Service Provider may transport the pet to a local veterinary clinic or contact an emergency vet.

  • All costs associated with such care (examinations, treatments, medications, etc.) shall be the Client’s responsibility, and the Client will arrange payment directly with the veterinary clinic.

4.2 Transportation Costs

  • If the Service Provider incurs reasonable transportation costs (e.g., Uber, taxi) in an emergency, the Client agrees to reimburse those costs promptly upon presentation of a receipt or invoice.

5. Indemnification

5.1 Client’s Indemnity

  • To the fullest extent allowed by law, the Client shall indemnify and hold harmless the Service Provider, its employees, and agents from any and all claims, damages, losses, or expenses (including attorneys’ fees) arising out of or relating to the care provided to the Client’s pet(s), except where such claims arise from the gross negligence or willful misconduct of the Service Provider.

6. Term and Termination

6.1 Term

  • This Agreement remains in effect until either party terminates it in writing or via the app/platform.

6.2 Termination

  • Either party may terminate this Agreement at any time by providing notice to the other party.

  • The Client is responsible for all fees incurred up to the effective date of termination.

7. Governing Law & Dispute Resolution

7.1 Governing Law

  • This Agreement shall be governed by the laws of [State], without regard to conflict-of-law principles.

7.2 Dispute Resolution

  • The parties agree to attempt to resolve any disputes in good faith. Should informal resolution fail, the parties may pursue any legal or equitable remedies available under applicable law.

8. Entire Agreement; Severability

8.1 Entire Agreement

  • This Agreement constitutes the entire understanding between the parties regarding pet care services. It supersedes all prior or contemporaneous verbal or written agreements.

8.2 Severability

  • If any provision of this Agreement is deemed invalid, the remaining provisions shall remain in full force and effect.

9. Acknowledgment and Acceptance

By acknowledging and agreeing to this Agreement (e.g., accepting digitally via the app), the Client affirms that they understand and consent to all terms, including the assumption of risk, release of liability, and responsibility for all veterinary bills.